Refund policy

Returns & Exchanges

We want you to love what you ordered — and for it to serve as a reminder that you matter, you are loved, and you are still here.

Because each item is made to order, we’re typically not able to accept standard returns or exchanges.

However, we understand that sometimes things happen — whether it’s the wrong size, a damaged item, or something that just isn’t quite right.

If that’s the case, please email us at sonestawilde@gmail.com within 14 days of receiving your order.

We’ll review your request and do our best to make it right, which may include a replacement, discounted reorder, or another solution.

A few notes:

• If your item arrives damaged or defective, please include photos so we can quickly resolve it.

• For sizing issues, we may be able to offer a replacement at cost or a one-time courtesy exchange — depending on the situation.

• Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Our goal is to make sure you feel valued and supported while keeping our small business sustainable. 💛